Title:     Package Care Pro           Reports To: Warehouse Manager

Classification:   Full-time, Non-Exempt

Primary Purpose of the Job:

The Package Care Pro (PCP) is expected to contribute to our core purpose of delighting our customers through our Be Values. The Package Care Pro operates in a fast-paced environment while maintaining quality, accuracy and the excellent reputation of our company and its products through the picking and packing process. Participates in providing functional guidance and training to others.

Essential Duties

• Pack customer orders by verifying products selected for orders
• Move cart through bin aisles and manually pick the correct items from product bins.
• Select appropriately sized boxes for shipment to avoid bending, crushing, or shifting of items during delivery.
• Operate the computer manifest system to process orders for shipment.
• Assist with inventory cycle counting and reconciliation of cycle count variances. Observe and report inventory issues.
• Restock warehouse inventory as needed.
• Assist with training associates in basic work instructions for picking, packing and manifesting orders for shipment.
• Report any error in product selection or quality to supervisor and correct the order as necessary before shipment.
• Maintain safe and clean work environment by keeping shelves, pallet area, and workstations neat and maintaining clean shipping supply area.
• Ensure compliance to safety rules and regulations to maintain a safe work environment and report safety questions/concerns.

Non-Essential Duties

• Other duties as assigned.

Required Knowledge, Skills, and Abilities

• High school diploma or equivalent.
• 3-5 years of warehouse/manufacturing experience.
• 2 years forklift experience
• Ability to thrive in a fast-paced environment.
• Strong attention to detail and time management skills.
• Basic math, reading, and writing skills.
• Solid communication skills and the ability to work independently as well as within a team.
• Ability to stand for long periods of time, and make repetitive movements including, but not limited to, bending or squatting.

Working Conditions

• Ability to lift to 50 pounds. Above 50lbs would require a 2-person lift.
• Moderate overtime and weekend work required throughout the year.

Safety Hazards

• Significant hazards.  Work includes using material handling equipment that must be operated according to specific operating procedures.
• Materials handled can include chemicals that if handled improperly could expose worked to health risks.
• Proper lifting of heavy objects is required.

This job description does not list all duties of the job.  You may be asked by supervisors or managers to perform other instructions and duties.  You will be evaluated in part based upon your performance of the tasks listed in this job description.

• Deliver high-quality customer service and technical support to employees and customers.
• Administer Microsoft 365, including Teams, SharePoint, OneDrive, Exchange, and Office apps.
• Troubleshoot hardware, software, and network issues, ensuring timely resolutions.
• Manage new hire workstation setups, including Windows installation and phone configurations.
• Serve as the primary contact for IT support tickets, prioritizing and resolving issues.
• Maintain IT inventory, including asset tracking, replacement planning, and lifecycle management.
• Assist with NetSuite and other business application administration.
• Test and validate system updates before deployment.
• Document business processes, system specifications, and troubleshooting procedures.
• Support IT infrastructure, including on-prem and cloud environments, ensuring system availability.
• Assist in security management, including access controls and alarm response.
• Provide after-hours and on-call emergency support as needed.
• Coordinate office space planning, including IT setup for new workstations.
• Other duties as assigned by management.

• Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience).
• Minimum 3 years of IT support or system administration experience.
• Strong troubleshooting, analytical, and problem-solving skills.
• Familiarity with ITIL, ITSM, and ticketing systems.
• Ability to multitask and adapt to shifting business needs.
• Excellent organizational and customer service skills.
• Ability to work independently and collaboratively in a team environment.

• Occasional overtime and weekend work required.
• Lift at least 50 lbs.
• Bend, stand, reach, and sit for periods of time.

• Minimal hazards.  General office working conditions most of the time.

• Assist with daily activities of pharmacy, including processing new and refill prescriptions, calling customers to confirm scripts or give updates on their order, contacting veterinary offices to follow up on prescription requests and verifying scripts with veterinary offices to ensure regulatory compliance.
• Verify veterinary licenses as needed when filling prescription medications and refills.
• Assist pharmacists in preparing and dispensing medication for customer orders.
• Coordinate with pharmacists to ensure all pharmacy orders are complete and accurate.
• Help maintain an orderly, clean environment in the pharmacy, including cleanliness of pharmacy stock and supplies.
• Ensure all pharmacy compliance regulations are up to date and maintained by the pharmacy Policy and Procedure manual.
• Assist with annual pharmacy audits.
• Receive and store incoming supplies; count stock and maintain inventory records.
• Identify and process expired items weekly.
• Complete continuing education requirements as needed to maintain proper license.

• High School diploma or equivalent required.
• 2-3 years of experience as a pharmacy technician preferred.
• Pharmacy Tech certification required, or within 1 year of hire.
• Excellent PC skills, including Outlook, Excel, and Word.
• Solid analytical and problem solving abilities.
• Excellent oral and written communication skills.
• Strong attention to detail and ability to focus on the task at hand.
• Basic math skills (add, subtract, multiple, divide).
• Ability to work both as a part of a team and independently with a high degree of accuracy.